Welcome Underwriters.
Underwriting Page: About the High Desert Museum
The High Desert Museum, located in Bend, Oregon, is a leading cultural and educational institution that brings together wildlife, history, art, and science to deepen connections with the high desert region. Set on 135 acres, the Museum features live animals, interactive exhibits, art galleries, and living history experiences that showcase the landscapes, people, and wildlife of the West.
Alongside its permanent attractions, such as the Autzen Otter Exhibit, Birds Center, and Miller Ranch, the Museum offers rotating exhibits, community events, and innovative programming for learners of all ages. Its educational mission reaches thousands of students each year through field trips, school partnerships, and teacher trainings, inspiring curiosity and conservation.
Why the High Desert Museum is an Ideal Insurance Risk
The High Desert Museum is more than a museum. It is a premier cultural and educational institution in Bend, Oregon, dedicated to wildlife care, history, art, and community engagement. For decades, it has served as a trusted regional destination with a reputation for professionalism, stewardship, and operational excellence.
The Museum’s investment in expert staff, rigorous animal care standards, and well-maintained facilities reflects a commitment to safety, responsibility, and long-term sustainability. Its diversified programs, ranging from permanent wildlife habitats and interactive exhibits to rotating art shows and educational outreach, provide consistent attendance, revenue stability, and strong community support.
Equally important, the High Desert Museum operates with discipline. Staff and volunteers are trained in best practices for guest safety, animal handling, and facility operations. Comprehensive protocols guide exhibit management, event planning, and emergency response, minimizing risks across property, liability, and workers’ compensation exposures.
From an insurance standpoint, the High Desert Museum represents a high-quality risk with favorable characteristics: experienced leadership, robust governance, diversified operations, and a proven culture of safety and responsibility. It is a strong candidate for customized insurance solutions that safeguard its mission, assets, and people while supporting its continued growth and impact.
Safety & Operational Risk Management at the High Desert Museum
The High Desert Museum takes a proactive, disciplined approach to safety and risk management, ensuring a secure and seamless experience for both guests and staff. From animal care operations to visitor services and behind-the-scenes logistics, the Museum integrates safety protocols, environmental stewardship, and team accountability into every facet of its operations.
Key risk management measures include:
Driver & Vehicle Oversight: For all staff operating museum vehicles, whether transporting animals, supplies, or exhibits. Motor Vehicle Records (MVRs) are routinely reviewed to ensure alignment with internal safety standards and state regulations.
Scheduled and Scoped Travel: Museum-related travel is planned with geographic efficiency in mind, minimizing long-distance drives and maximizing staff safety and productivity.
On-Site Security Measures: Equipment, tools, and vehicles are stored in secured areas with routine checks in place to deter theft and ensure readiness for daily operations.
Staff Training & Operational Monitoring: All team members receive ongoing training in emergency response, animal handling, and guest interaction. Key departments utilize checklists and digital monitoring to maintain safety and accountability in real time.
Daily Safety Inspections: Pre-shift and post-shift inspections are conducted across all operational areas, including animal enclosures, mechanical systems, and public walkways, to proactively identify and resolve any safety concerns.
Environmental Responsibility: The Museum follows strict protocols for the use and disposal of fuels, chemicals, and other materials, reinforcing its commitment to environmental responsibility and the preservation of the region's natural heritage.
These measures allow the High Desert Museum to operate with precision, care, and a steadfast commitment to the safety of its visitors, staff, animals, and environment. Ensuring a world-class experience rooted in responsible stewardship.
Operational Efficiency with Safety at the Core
The High Desert Museum’s operational model is built to support a safe, efficient, and enriching environment for guests, staff, and wildlife. From exhibit installation to animal care and grounds maintenance, the Museum integrates thoughtful planning and risk-reducing practices into its daily routines. Balancing operational effectiveness with long-term sustainability.
Key strategies include:
Controlled Handling Protocols: Whether preparing exhibits, managing live animal habitats, or receiving supplies, all materials and equipment are handled with precision and oversight to ensure both safety and preservation standards are met.
Environmental Compliance and Fire Safety: The Museum maintains strict compliance with environmental regulations, particularly around wildfire mitigation, waste management, and the responsible use of flammable materials. These measures protect both the natural surroundings and the Museum’s critical infrastructure.
Transportation and Logistics Oversight: Onsite and offsite transport activities, such as animal transport, supply runs, and exhibit moves are carefully planned based on vehicle capability, load weight, and site-specific conditions. These considerations help prevent incidents and ensure efficient use of resources.
Fleet & Equipment Standards: Vehicles used on Museum grounds are selected for maneuverability and clearance within sensitive environments. Equipment is routinely inspected and maintained to reduce mechanical risk and downtime.
Technology-Enabled Monitoring: Where applicable, tools like maintenance tracking systems are employed to monitor performance, enhance safety, and streamline equipment upkeep. Ensuring reliability in both day-to-day operations and special events.
Through these intentional strategies, the High Desert Museum creates a safe, functional environment that supports its mission, protects its assets, and ensures smooth operations for guests, team members, and animals alike.
HUB International, High Desert Museum Property Report
HUB International, High Desert Museum Lost Runs
HUB International, High Desert Museum Safety Manuals
Properties to Be Quoted
4.6 Miles from Bend Fire Station
59800 S Hwy 97, Bend, OR 97702
Property Maintenance & Fire Protection Partnerships
The High Desert Museum demonstrates a strong commitment to property maintenance and long-term facility preservation. Their proactive approach to upkeep, including regular inspections, preventative repairs, and investment in infrastructure - positions them as a low-risk property from an underwriting perspective.
In addition to their strong internal protocols, the Museum maintains an excellent working relationship with the local fire department. This connection supports open communication, site familiarity, and proactive engagement around fire prevention and safety best practices.
Together, these factors contribute to a safer, more resilient property risk. One with a proven track record of stewardship and operational excellence.
HUB Northwest
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Charley O'Dell
SVP, Commercial Lines
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Logan Haugen
SVP, Commercial Lines, Team Haugen Lead
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Spencer Haugen
Associate Advisor, Commercial Lines
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Hayden Haugen
Associate Advisor, Commercial Lines
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Don Watson
Client Services Advisor – Commercial Lines
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Linda Shaddon
Sr. Account Manager
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Marcia Hawkins
Account Manager II – Commercial Lines
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Sidnee Johnson
Account Manager II
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Emily Lubman
Workers Comp / Director, Risk Management
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Alexander D’Arcy
Workers Compensation Claims Analyst
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Robyn Burgess
Associate Account Manager – Commercial Lines
The High Desert Museum represents the kind of stable, well-managed institution underwriters value.
As a long-standing, nationally recognized museum with deep roots in Central Oregon, the High Desert Museum brings a proven track record of operational consistency, leadership continuity, and a strong commitment to safety for guests, staff, and the wildlife in its care.
From meticulously maintained facilities to comprehensive staff training and carefully designed visitor experiences, the Museum operates with diligence and professionalism that reflect a top-tier risk profile.
Partnering with the High Desert Museum is a strong underwriting opportunity. Offering alignment with a trusted, mission-driven organization that prioritizes sustainability, responsible operations, and proactive risk management.